Delivery Rates & Policies
MATTRESS DELIVERY INFORMATION
- Local delivery includes in-home delivery, unpacking, and set up in your bedroom. Assembly or relocating of furniture, frames, or items not purchased from Sweet Dreams is not included or permitted without discussing with your sales associate prior to delivery. Charges may apply.
- We reserve the right not to remove stained, soiled, or unsanitary bedding.
FURNITURE LOCAL DELIVERY INFORMATION
5 Star Furniture Delivery Setup:
- Your new furniture will be brought into your home, unpacked and set up in your room of choice, and any assembly required. The packaging materials will also be removed and discarded on your behalf. Many items may be prepped and assembled in our warehouse prior to delivery to inspect for any damage.
- All Star Assembly NOT included on RTA (Ready to Assemble) ETA (Easy to Assemble) or KD (Knock Down) furniture. These items are subject an additional assembly charge ($99 per item)
- Furniture Removal is not available at this time.
- Please report any damage on furniture at time of your delivery. If your furniture is damaged or defective, we will fix it. If it cannot be fixed, we will offer an exchange.
PREPARING FOR A SMOOTH DELIVERY
Carefully measure the space where the product will go, as well as doorways, stairways and halls along the way, to ensure the product you're selecting will fit. Please remove any breakable or value items from the walkways and hallways of the delivery path.
Read over your sales order to make sure address, phone numbers and delivery contact information is correct.
If you need removal of your old mattress set, please let your sales associate know prior to the date of your delivery. Our delivery crew will need to plan for the removal, charges will apply. We do not offer furniture removal at this time.
You will receive a text and email from our delivery manager the afternoon before your delivery with a 2 hour time window of when we will arrive. Please click the link to confirm your appointment. You will also receive a heads up call from your All Star Delivery team when they are on their way to your home.